At Alden Suites, we take the health and safety of our guests and associates seriously. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following the guidelines from these agencies as well as local health departments and medical professionals. The CDC has not issued a travel health notice for the continental U.S. regarding COVID-19. Yet as an enhanced preventative measure in light of current related events in Florida, we’ve further enhanced our cleaning, communication, and promotion of healthy hygiene practices.
Our housekeeping department has always cleaned with hospital-grade disinfectants. We have increased the thoroughness of our cleaning schedule and practices to improve sanitation. Items cleaned in suites include phones, remotes, hairdryers, irons, and high traffic touchpoints. Hand sanitizing stations are accessible to guests in all of our public spaces and lobby. Key cards and parking passes are being sanitized between each guest check-in.
For associates who have direct contact with guests, e.g. front desk agents, housekeepers, and maintenance personnel, we provide surface disinfecting products and hand sanitizer. For guests checking in, associates are asking guests to disinfect their hands upon arrival and sharing hand washing, coughing and sneezing etiquette tips.
Our managers have been provided with detailed health and safety procedures to share with their associates. Managers will ask associates to stay home when they are sick. Additionally, we have communicated directly to all associates regarding the necessity of safe hand washing and hygiene practices.
We also want to share that here at Alden Suites, we have closed the Cabana Bar until further notice as required by Florida Governor Ron DeSantis. The food truck is still open for takeout orders. Essential beach supplies and snacks are available at our Grab and Go shop. We do have some amenities here at Alden Suites that will help make it easier for you to practice social distancing. Our suites all have full kitchens, which allows our guests to prepare food and drinks in their suites instead of going out to restaurants and bars. Publix delivers groceries here at Alden Suites, so you can enjoy a stocked refrigerator without fighting the crowds at grocery stores. We also have 4 gas grills on our BBQ deck, adequately spaced apart so our guests can prepare food on the grill. We have modified our cancellation policies to accommodate guests who are experiencing a change of plans. As of right now, the Alden remains open for business and we look forward to welcoming our guests.